How to Get Support

To help us assist you better, Divelbiss Technical Support utilizes a Ticket Support System for providing product support. This ticket system allows you to create support tickets and to check your ticket status. Using the Ticket Support System, you may view open and closed ticket details and history.

Support Hours: Tickets are normally answered Monday - Friday, 8am - 5pm, EST (excluding holidays)

Email Support: For those who have used the ticket support system before, email: support@divelbiss.com to create a new support ticket.

Note: Only previous registered users of the ticket support system that email the address above will cause a ticket to be created. Emails from non-registered email addresses are ignored by the ticket system.

Many answers can be found in the manuals and datasheets in the Product Downloads. If you still require assistance, Divelbiss offers technical product support for all Divelbiss Standard Products.

Looking for help, try our Product Downloads. If you still can't find the answer, Divelbiss Corporation provides technical product support for all Divelbiss products.

Prior to returning any Divelbiss products to Divelbiss Corporation for repair, each product must be issued a Returned Material Authorization (RMA) number. To request an RMA number, complete the online RMA form.

Activate EZ LADDER Toolkit. Requires an Activation Key - provided by your EZ LADDER Toolkit installation.

New versions of EZ LADDER Toolkit Standard Edition, EZ LADDER Toolkit Beta Versions and Product Kernels are released periodically and can be downloaded by licensed registered EZ LADDER Toolkit users.

Legacy Products including Bear Bones, Baby Bear Bones, Boss Bear and more. Available as replacement parts , not recommended for new designs.