Hardware product support is provided for all Divelbiss standard products. Support is obtained using our Support Ticket System. When contacting support, please provide the Part Number, Serial Number for the product and a detailed description of the issue.
Divelbiss provides support for software products. Free software support is limited to actual software product installation and normal use including help with functions, commands and languages. Our support staff will provide limited help with general applications and applications programming questions. If you require in-depth help with your application software, we offer applications programming services as part of our Engineering Services.
In addition, Application Notes may be downloaded for our Programmable Logic Controllers (PLCs) for common industry applications. The Application Notes include the application description and application software.
To help us assist you better, Divelbiss Technical Support utilizes a Support Ticket System for providing product support. This ticket system allows you to create and update support tickets and to check your support ticket status. Using the Ticket Support System, you may view open and closed ticket details and history.
Support Hours: Tickets are normally answered Monday - Friday, 8am - 5pm, EST (excluding holidays)